Reviews

So this is the second time this year that I went and got a tire rotation, and oil change. The first time I got a tire rotation and oil change. I ended up having a death wobble in my tires. I called them right after I left the shop that day to let them know about the death wobble I got after the tire rotation and oil change and they told me to bring it back the next day and they would look at it. So I took the vehicle back to the shop the next day just for them to tell now 3 of my four wheels were bent now after they done the tire rotation, but nothing was Ever done to fix my wheels and 2 of the tires have been leaking excessive air every day since. I asked the service advisor, what I could do to fix the issue and they literally looked at me and told me to buy new wheels and tires. My wheels and tires weren’t damaged before the tire rotation, but they were damaged after. I didn’t have the death wobble and bent rims before the tire rotation , but now I do after the tire rotation. I asked for a manager to contact me because I tried calling them to Contact, the manager and kept getting voicemail and a manager never contacted me back. So now I get the ride around every day with the shaky tires and a horrible ride with no one even trying to fix the issue. This second tire rotation. I asked for a manager to contact me and still nobody has contacted me to try to fix the issue.

The staff is very friendly. The service is great. They were prompt as well. Rick at the service desk is a great guy. Very helpful and kind.

Great service

I have always been satisfied with the quality of service that you provide on my car.

Great service and communication in the service department

It couldn’t have been better. I was in and out in a matter of minutes. Patrick did a great job as did Mike in finance. They were fair in value of my trade. One of the best car buying experiences I have ever had.

It was completely satisfying

Every aspect of the sales process went very smoothly. Every step of the way! Maria Lane was outstanding...she did it "all", along with her sales manager who provided me with a matching trade allowance to a Carvana offer I had been pursuing with vigor. Maria worked with me explaining how things worked...I was prepared for each segment of the sales process thanks to Maria! Buying a new car these days is sure different than it was decades ago. The best part of a rather long process is that nothing gets hidden. Everything is explained. No "gotcha" situations arose at all. That was impossible since the entire process was explained step-by-step. I asked several questions of the sales manager about the vehicle quote for sales and financing....I got my answers right away ... without delay and explained fully. The Flow team made sure I had all my questions answered. I felt comfortable and at ease throughout the process...basically a day-long process that spilled over to the following morning when I returned to pickup the car. I will be using Flow Buick/GMC for my Envista's service needs also. I confidently recommend this dealership to everyone and anyone seeking a new Buick or GMC vehicle without unnecessary stress and the sometimes quick hurry-up sales methods of the past. These folks are good and their dealership is your complete source for service going forward. Thank you Flow Buick GMC!

Friendly and professional as usual. Work was performed quickly and I was given relevant updates throughout the process. Rick Baxter is excellent!

I have been dealing with Rick in your service department for years. He is always positive, informative, courteous and helpful. In a day where these traits are getting hard to find, I hope he is valued at Flow! I love my new 2500 HD AT4, great vehicle!