Our Reviews

Everything was done and we had great customer service

Completely satisfied with everyone. Bryan was very helpful with everything. Thanks

10:20 appt. Vehicle want touched till almost 2:00

Friendly, welcoming staff who took care of all my requests

It was great

Excellent service.. The videos as they worked on my vehicle. The service attendant was very courteous, knowledgeable, and professional. Provided instructions on how to use a tool on my car and provided additional air to my tires. Very satisfied!!!

Gavin did a fantastic job turning my very painful and uncomfortable experience of getting a new motor in a new truck almost pleasant. He listened to my needs and did his absolute best to go above and beyond and help me out to get in a vehicle and back on the road.

Lindsey did an amazing job helping us find a new suburban!

Gavin was our person of contact during our experience at Flow Chevy. We have had issues with our Tahoe that we bought from there and it has been in the shop getting serviced multiple times since we purchased it. We could not have asked for a better service manager. Gavin was very professional, kept us informed throughout the process, very helpful. This experience could have been very different if it weren’t for his help. We had many people tell us about their negative experience at Flow in Winston Salem and this made us very apprehensive. Honestly, if Gavin had not been our service manager, we would be very upset and disappointed. He made the whole process easy and understandable. We are so thankful for your employee. We hope he is rewarded for his experience, professionalism, knowledge. Thank you for giving us the time to elaborate on how Gavin exceeds expectations!

NEVER had any problems with them, rick always took good care Great job of my wife car Great Job Rick Baxter!

It was amazing

Service was done promptly upon arrival and only took an hour. Service advisor - Gavin - very courteous.

Flow Paint & Body was so helpful and professional in every way. They got my car in immediately. I had timely updates on how the work was progressing and the work was completed on time. My car looked fantastic when I picked it up.

My appointment time was changed and confirmed both times via text from the service dept. When I arrived service had no appointment on their books. I showed all my text and Casey took pics. Because of this I was driven home versus waiting at dealership. The work was completed satisfactorily. It was just a big screw up by people making my reservation.

Great

Great staff. Fast service.

Checking went smoothly! We purchased new tires and they left our centers off all 4 wheels.

Service Tech was friendly knew what I wanted done to the car and the check in was very good. He called when it was complete and at the time he said! Excellent!

All service personnel were kind and respectful. All work was performed in accordance with my expectations. Technician covered all areas in pictures and videos. No complaints, I would recommend Flow Chevrolet to anyone.

Very good

Friendly and thorough.

Great job guys. Thanks.

Owen was my salesperson and he did a terrific job. Thank you!

Very good service

It was a oil change

Great dealership. They always provide great professional service!

So far everything is working correctly.

I appreciate Gavin, service advisor, being proactive and recommending an add on service that ultimately benefits me.

People were great to work with at the service department

Gavin was great; so nice! Dropped my car off for a check engine light and had to fixed and back to me in a couple of hours.

Great experience for my first visit

After going to four different dealerships, we came back to flow in Winston-Salem and Maria Lane and her manager and the GM did some searching after we found out that I was unable to do a build with the color I wanted, the color was discontinuedand they were able to find two vehicles on the East Coast in titanium rush That’s going above and beyond in my personal belief and I thank everybody for going the extra mile to helping me find a vehicle that I want. Thanks again Eric Vivod. I am waiting on service department to complete the ceramic coating and put on my new bed cover so I can pick up my truck this week Yes, I am excited Little saddened that I’m gonna get rid of my Colorado that I’ve had for 19 years, but it’s still in good shape and will go to a good owner and they will like it too I’m sure Thanks Eric Vivod

Loved the communication I received from James and the person who serviced my car. The videos and pictures were great way to let me know what was wrong and show that it was fixed.

Was informed in detail throughout entire service

Good

so far so good....we will know more once we drive the suburban more. we have had a snow storm and have not really drove it except home from the dealership. i believe this goes to GM also, I would like to know why with 111,000 miles on 2021 Suburban the Front low control arm would need to be replaced ...... seems a little soon for that . thanks

Good to work with as always - 7th car I’ve bought from them.

Customer service was excellent like always

Kind and friendly

Anthony was great and explained everything clearly. The shuttle driver was so timely and polite.

Lance Godfrey was our salesman. He was awesome. Very knowledgeable about the vehicle. He was very nice and set up everything before I left. He showed me how to work all the things in the settings. He made buying my new Acadia a pleasant experience.

Dealing with Brandon Bohrer was very pleasant he knew the merchandise he was selling great salesman

Dylan was courteous, prompt and quick in getting my Tahoe serviced. Ge ct also made sure my car was washed!

Good experience

Gavin was great he double checked the carfax report and made sure I didn't need the service. The dealer ship didn't have my records

Very courteous service personnel. They always kept me informed via text messages on the progression of the services being performed on my vehicle. Very informative on necessary issues.

I bought the car new in April 2025. The car developped an issue few weeks later. The mechanics at Flow are unable to diagnose the issue and fix it. The issue still remains today, 1 year later.

Bryan was great to work with and helped me out on my first visit with my new Silverado.

Very easy and speedy process. Will definitely buy from Flow again.

Great experience working with Carver and Alex!

GMC service desk was awesome and kept me informed about my service

Very friendly

N/a

Great customer service.

I had a good experience it was excellent

I usually try to go to Chevy dealerships for my service. It was my first time coming to Flow in Winston-Salem, NC. My job is right down the street, so it was convenient. The advisor I worked with was a pleasure. He kept me updated throughout the entire process and my vehicle was in and out in no time.

Rick did his usual good job.

Was given an estimate time for completion. Was on time and keep informed.

Got me right in and out in time they promised. To my surprise they even washed and vacuumed truck. Very friendly atmosphere.

Fixed the issue quickly

Everything went very smoothly. Lance was amazing both over the phone and in person.

Gavin was exceptional!

The service desk team is amazing! Great customer service and thorough about providing info

Excellent service. Sent video clips as they worked on my vehicle. Everyone was very professional and friendly. I highly recommend them

…..

Gavin was super helpful and prompt when it came to service, very informative about any and all issues that came about. He also remembered my wife and asked about her car as well.

Fantastic service

Nice people good service and washed my truck

Everything was good except I had a tire issue & they put it back on with the white letter out when all the other tires are black letter out.

Everyone was professional and thorough. My expectations were met and exceeded.

Experience was great.. But I wish I had gotten my rear rotors and breaks done in December. When I replaced the front. I had 2 break inspection and no one found the problem. Until now I wasted time and money...

Great experience as usual at Flow. All repairs exceeded expectations and my vehicle was ready as promised.

Great experience friendly Staff

Good job

The service personnel were friendly, knowledgeable, and professional.

I received great customer service and my car was fixed as requested. Rick and the gentleman who brought me home and picked me back up gave great customer service.I trust Flow Buick with my car surviving needs.

Rick and Kasey always make sure that the customers are taken care of and get the help and assistance that they need. Until I purchased my truck there in June 2025, I had never met them before. But they have both become special people to me and I do appreciate them both. Customer service is not always easy because of how the public can be, but they both handle everyone with grace and kindness.

Rick in service check in is always knowledgeable, friendly and keeps me informed .

As always wonderful service.My service advisor Mr.Gavin Anglin did an outstanding job from the minute I walked,until the time left.He kept me in the loop throughout the entire visit,answering questions and asking about other service recommendations.The techs at Flow are the best in the business.Thank you all.

Quick services

Good experience.

Vinny and the folks at Flow were extremely professional, and helpful. Of all of the salesmen that I spoke with at competing dealerships, Vinny was by far the most helpful. He took the time to record a very detailed video of the Yukon we were interested in and send it to us.

Excellent

Great Service, nice staff.

Brandon and the sales team at Flow GMC was amazing on the purchase of our 2026 Hummer EV SUT. They took all the time necessary to handle every question and concern, providing resources around the purchase experience, and making it truly enjoyable. We will 100% return to Brandon and the Flow Auto team. Thank you all so much.

On the day of my appointment Jeremy was professional , courteous, and made the process so easy and effortless. I was grateful because I was already having a difficult day and that was the last place I wanted to be so thank you Jeremy. Also, the day before I came directly to flow because my partner did not have time to make the call so when I arrived the gentlemen made it easy to set the appointment so thank you for having such informed and professional people in your establishment. It’s true the front line people really do make a huge difference! Oh and my car was serviced and cleaned so a huge thank you!😊

excellent service received well and timely staff very friendly.. great job

Easy to work with and good communication

Quick and easy with complimentary vehicle wash.

Great experience

It was great only downside was it took 2 hours

EXCELLANT SERVICE FROM KASEY BAKER

It was a very pleasurable experience. In and out, videos were sent of progress along the way, and customer service was some of the best I've had.

It was by far the best experience I have ever had at a dealership. Everyone was extremely nice, knowledgeable and helpful. They worked hard to help us find the right vehicle at the right price. I would highly recommend them to anyone!

Always great service. Always kept in the loop from the service folks

Very good

Took 2.5 hours to rotate my tires. I understand you only have 3 jacks that can hold an EV truck, but I had an appointment. Whoever booked it should know the availability of the lifts.

Very courteous, friendly

Excellent service as usual. Can in without an appointment. And they still showed me quick customer service

Communication was good. Service was fast and efficient. Got my truck back faster than I expected, and they washed it, which I didn’t expect but greatly appreciated!

We live in San Diego and our daughter is attending UNCSA, so we have been coordinating these repairs from San Diego. Anthony (and everyone we have dealt with at Flow) has extremely accommodating and understanding as we coordinate things from afar. I also like the video description of the repairs that needed to be done (very helpful for me here in San Diego).

Very friendly, very informative and we’re very professional

PERSONNEL provided excellent service and kept me informed David step of the way Great people and very well trained.

10 out of 10. Just when I think I know what's wrong with car, I don't and the Chevy service team found and fixed the issue! Dylan was awesome to work with.

I think all aspects we very good. The reason I did not give a 10 was due to the following. The next oil change sticker was not placed on my windshield. One of the items I wanted done was to fix a slow leak on right rear tire. The leak was noted on the check out invoice, but was not noted fixed. Also when I started my car, a 100% display was on the dash. I did not know what that ment. I was use to seeing mileage due to next oil change. I did like the videos from the machanic.

We were in town from Florida visiting family when we experienced some electrical issues with our 2024 Tahoe. Flow was the nearest dealership so we showed up with no appointment. We were warmly welcomed and treated like any other customer no questions asked. They did an intake form asked a couple questions and said they would get to work ASAP to diagnose the problem. We received phone calls and videos of the issue and what solutions would be applied to correct it. It was finished and ready to be picked up by the end of the day. Overall experience rating from start to finish was absolutely an A+!!!

Always great!!!

Service appointment was scheduled and on time work was done in a timely manner and graced me with a excellent car wash.

Absolutely incredible

I worked with Kasey this last time. She was great to work with.

I was told up front that it would take 2 1/2 hours to complete. I needed a NC inspection and oil change. My car had 13,000 miles and I have a 2024 Terrain. We discussed at 15,000 it was advised to do tire alignment. I decided to wait until my next oil change. I was getting videos from the technician about filters and tire alignment. I said yes to the tire alignment which I thought was going to be extra 20.00 that was discussed with the customer service I was surprised when it was 357.00. I may shop around next time for my car service. But it’s always a plus when the car is cleaned and my tires are shiny, I don’t get that any where else. Thanks.

Good Job

Brian was amazing. He kept me updated on the progress of my repairs through the whole process. Big thanks to the garage for carefully making the repairs.

Great job

Very well pleased with service and associate assisting me

Great customer service!

Spent way to long with a video, that was a waste of my time. I just needed to oil pump fixed. Then there where more parts added to the bill that we were not aware. My husband was told on Friday that the truck would be completed on Monday. It was not. Then told it would be completed on Tuesday morning. It was not. It was late Tuesday when it was finally completed.

Loved the face to face interaction with the staff . I felt like a valuable customer. There was a welcome environment without pressure. Everyone were transparent and answered my questions without hesitation. The best ever car purchase I had experience. All my needs were met, a basic car right price.

Replaced tire sensors. But try as they could rear end would not make the noise or jerking motion it makes at times. They said to bring it back anytime it is acting up. Not able to ask more than that. Kassey and Rick gave good assistance.

Service advisor took the time to tell me what was going on and set up a ride back to my office

No communication

Great customer service

Jeremy got me checked in quickly and kept me updated on my vehicle. He was very easy to work with and work was completed earlier than expected.

Friendly service people. Prompt service.

From scheduling, to drop off, to communication in between, and pick up - this was a very easy and stress-free experience. All staff was very helpful, with multiple team members checking on me to see if I needed anything. What a great feeling to pull up and see your vehicle freshly washed!! Rick went above and beyond with his customer service! A true definition of taking care of people! Thank you Flow!

Even though it sounds like a broken record, whenever you do a great job and you’re very considerate of the customer that’s worth repeating over and over. Service department has always done great for me and. Regardless of who it has been, Rick, Kasey, and Gavin , they’ve always provided great care

Easy check-in and quick service. Plenty of communication and a nice video of the truck.

I have to pick up my truck and it was ready when I arrived.

We had a misfueling accident. The dealership was great! They handled our concerns, offered advice and worked efficiently to get our truck back to us quickly!

Like the Saturday service; works good with my schedule.

Excellent experience. Rick the service advisor kept me informed.

Jarrell was a pleasure to work with.

Very friendly & efficient

Rick Baxter, service advisor, greeted me well as always. He listened to my needs and concerns. Lonny Hawkins, service technician, who has worked on my car before, identified several issues that I was not aware of one of which he corrected today at my request in addition to my previously requested other services. The other issues I will consider at future visits. The issues were shown to me by video which is very helpful. My car was serviced in a timely manner plus washed. Mr Baxter provided costs for three types of tires for my car and made me aware of present discounts. Great team service and guidance!

Great experience, professional service provided.

Communication, quality of work and their hospitality

They are doing great

No comment at this time

I was greeted upon arriving and kept informed of progress throughout my time there! I could not have had a better experience!

Very efficient

Had one small issue but it was resolved quickly without any problem.

Every single person I spoke to at Flow were amazing and extremely helpful. They went above any beyond, especially Vinny who delivered the car. Exceptional service in every regard!

Was quick and easy.

Prompt and professional service to replace my 12V battery on my 2018 Volt. Since it was an unexpected need, I was not able to make an appointment in advance, but my advisor readily helped get me in and the service was excellently completed the same day.

Prompt, excellent and courteous service. Thank you.

Made an appointment took 2hrs for oil change and complimentary wash is ridiculous.

Very friendly and helpful!

Positive experience with Kasey & Chase

Vinny was very willing to spend the time answering all my questions and helping me find the vehicle to fit my needs.

Efficient. Work performed well.

Very attentive. Very service oriented. Kept me current on the repair. The after install video is an excellent idea. Top notch service.

Great staff. Very accommodating and friendly.

Checkin was quick and easy and the service took far less time than anticipated. Was kept in the loop the entire time.

They found the issue and took care of it

All the associates were very nice and attentive. They also helped by explaining details about the services. I never did get the updates about the services thru the text system as I waited. The dealerships manager had a staff meeting. It was interesting listening to how he focused on customer service and team building. He even offered the customers in the waiting room breakfast. Thanks..lol

I’m very happy. Good teamwork. They do excellent work.

Buying our car was easy. We were respected as

I came in for a recall on my 2015 Arcada airbag recall. I had an appointment for 11:00 am. I asked how long it would take. I was told about 2 hours. My wife and I did some shopping and grabbed lunch. We finished a little before 1:00 pm. Since it was almost 2 hours, she dropped me off at the dealership and drove home. They did not get my car fixed until 3:00 pm, twice what they first told me. If I had known it would have taken that long, we could have gone home and come back when they were done. I don't live that far from the dealership.

I came for code determination. The tech found three reasons for the three codes. One code was for a trailer brake system. He said the reason for the code was a bad switch. I had the switch replaced with GM parts, and what? the trailer break code is back on! So the first repair did not work so I had to buy new part and not work. Thus the two stars. Tech is 0 for 1 in diagnosis. Does not give me confidence for the other two code solutions.

Professional & quick service. Very grateful for GMC-Chevrolet weekend service staff.

As usual, all went well and everyone was courteous and friendly

John Brinson was friendly and professional

Service was great. Stayed much longer than anticipated.

Excellent service. Was kept informed with each process.

Every was friendly and knolledgeable.

Awesome service

Always greeted warmly. Quick staff to get vehicle in and ready for the shop area. Always a great help with everything

Brought my vehicle in for routine maintenance and had an outstanding experience. The service team was efficient, polite, and provided top-tier treatment. I highly recommend this dealership for hassle-free care!

Very professional and courteous!!! Good people!!! Excellent staff!!!

I was very impressed when my repair was completed at the time they said it would be. The part and repair was finished in the timeframe frame stated and they were courteous, I would rate them a 10 and recommend them to my family and friends.

Everyone is very friendly and professional. I love the texts and video updates with what is happening to my vehicle during servicing. I really love the complimentary car wash if your vehicle is dirty. The waiting area is clean and comfortable with complimentary water and coffee drink machine. Great job to your entire team.

BAD I will never go back to flow chevrolet. I went to modern chevy in winston salem . I was at flow for two day . At modern for under two hour.and i test driver.and .My finance was all ready. Flow kept goinging up on price. Modern listen .My saleman at Modern was Mr Trey Massie

Thorough. Got my old car back on the road

Friendly people anger to help

i had the privilege of working with a young lady name Casey M. she was on a scale of 1-10 she was absolutely exceedingly and exceptional, I suffer with a combination (ptsd) post mil. her knowledge and calming approach was very professional and knowledgeable, her honesty,calm demeanor was well received and appreciated. you represented GMC very professionally. keep up the good work.

Everything went well!!!

Easy start to finish

On line your website says service times at 7:30 am. I picked this time and then on the day before I was to bring my truck in for service I get not available and was rescheduled to 8:30. If the time is not available then don’t have it available on the website. Service was fine I got my truck back before the time I indicated.

It seemed like 2.5 hours for an oil change, tire rotation and balance was a long time!!

Very easy

Everything was great. The windshield was back ordered which held everything up, but was no fault of the body shop. My car looked beautiful when it was finished. Really nice job.

On time

2.5 hours to get tires rotated seems like a very long time.

BART and Austin worked with us to make the sale happen.

Great, reliable service. You can count on Flow to do the job right the first time.

A very positive experience overall! The ability to schedule my appointment on-line was easy, and the staff I encountered at the dealership were extremely helpful and professional. My Service Manager, Kasey, provided me with helpful information and presented options that were appreciated. She also put me touch with Brandon to educate me on the process of purchasing an extended warranty. Both employees were impressive in their own areas of expertise, and impressive customer-facing representatives of both the dealership, and GMC! I highly recommend the dealership based upon my experience!

Very quick and efficient service.

I got in very quickly. They finished the service in a short time. Had a nice cup of coffee. The staff is very friendly quick. A great experience.

Price was excellent. Got great value for my trade in. Answered all of my questions along the way. Got a great deal and worked hard for to get that deal for me. Very pleased with this purchase.

It was awesome. The staff is super friendly and the process was painless. Thank you Flow Chevy for helping me get my new truck!

Kasey provided great customer service and was very helpful with explaining how my CarPlay gets connected to my new phone.

Everyone was very helpful and nice .

Excellent experience. Vinny Lungo bent over backward to help me. He and his sales manager did everything possible to answer my questions and put me in a new vehicle. Thank y'all for everything.

Always very friendly and informative. The service was completely in timely manner.

Rick was so pleasant to work with.

Lance, Blake and Marty were extremely helpful during this entire process from start to finish.

Awesome customer service

Fast and friendly service

They was very friendly and helpful. Great customer service.

I received great service from Jeremy Bush, and the work was done quickly :-)

It was slow but everyone was nice

Rick took great care of us!

Great professional guys

Great service. Rick Baxter is an excellent service advisor

I left that in a Google review

everything went weill

They kept me informed and I had the option of saying no.

The staff at Flow - Winston Salem was fantastic during my purchase process. Blake Holland ensured that the transaction was smooth and as quick as possible. Vinny was extremely knowledgeable on the vehicle and was very thorough in demonstrating all features of my new truck. Very happy with my purchase!

The Flow body shop was beyond professional, timely, transparent, supportive, empathetic, patient,, with every aspect of the repair process!!

Great people to work with.

The service rep was very responsive and informative. Kept me updated with the process and helped in every way they could. Good job Kasey

Everyone was so great and helpful

Was able to find the truck I"ve been looking for. Got a great deal on price and financing.

I have never had a better car servicing experience and with owning cars for 50+ years I have many experiences. Despite being a new customer (I was from out of town) they got me in within an hour of when I called, kept me informed along the process and resolved my problem so I was back on the road in a couple of hours. I would highly highly recommend them if you have a GMC issue. I never complete these surveys but their service (entire staff) was so exceptional, I had to make an exception.

The tailgate on my 2024 3500HD Silverado which was seriously damaged by the service technician when he let the service bay door fall on the tailgate. The dealership appears to have replaced the tailgate with a new one. The accident was completely preventable and the service technician should be reprimanded.

Very knowledgeable and respectful

Everything went smoothly and the worker that helped me did a really good job in helping me understand what my truck needed. 10/10 experience.

The repair was taken care of quickly, service department efficient and friendly. I am very pleased with the whole experience.

The communication and speed of the work were great.

Everything was handled well. Jeremy considered our needs and was very accommodating. He is a treasure in your service department.

Very slow. They keep changing the complication times

Great service, always.

Technician completed another tire balance stating they were out of balance again for the second time in 2 weeks. The vibration is still there with little to no improvement Feeling the vibration in the seat and floor you can see the mirror vibrate also I did notice a weird feeling when the truck was shifting from a stop maybe this will help Thanks

Efficient service

Everyone was great, prompt, and professional. Great experience